HELP & SUPPORT
Frequently Asked Questions
Quick answers about our gear, ordering and store.
Shopping & Products
What type of gear do you carry?
We specialize in valve guitar amplification, speaker cabinets, boutique analog effects pedals, handcrafted electric guitars, and musician accessories. Every item in our catalog is inspected and curated for authentic tone and reliability.
How can I ask a question about a product?
You can reach our Palmer Lake workshop directly by telephone at +1 719-351-2193 or send an online message through our Contact Page. We are pleased to provide technical specifications, component details, or audio advice.
How do I know whether a product is available?
Product availability is displayed on each individual product page in our online store. When an item is in stock, the 'Add to cart' button is active. If you have questions regarding upcoming gear or a specific piece of equipment, please call our workshop.
Shipping
Where can I find shipping rates and delivery information?
All orders are fulfilled from our workshop in Palmer Lake, Colorado. Shipping rates, carrier methods, handling timeframes, and domestic delivery details are outlined in full on our Shipping Policy page.
Do you provide tracking information for shipments?
Yes. As soon as your order is packaged and dispatched with the carrier, an email confirmation containing your shipment tracking number is sent so you can follow delivery progress.
Returns
What is your return policy?
We offer a 30-day return window from delivery for eligible items in their original condition and packaging. Return requests must be initiated within 30 days of delivery. For complete instructions and details, please consult our Return & Refund Policy.
How do I initiate a return?
To request a return authorization, please contact our workshop via our Contact Page or call +1 719-351-2193 with your order number and item details prior to shipping any merchandise back.
Contact & Location
Where are you located?
Our workshop and storefront is located at:
Bill's Tube Amp Repair & Mods
232 Park St
Palmer Lake, CO 80133
United States
Get Directions on Google Maps →
How can I contact you?
You can call our Palmer Lake shop directly at +1 719-351-2193 or submit an inquiry through our Contact Us form.
Have a Question About Specific Gear?
Our workshop team in Palmer Lake is ready to help with gear questions, amplifier service inquiries, or orders.