CUSTOMER CARE
At Bill's Tube Amp Repair & Mods, we take great care in packaging and handling every piece of musical equipment—including delicate tube amplifiers, boutique pedals, and handcrafted guitars—to ensure safe transit to your doorstep.
We ship orders to destinations within the United States.
Orders are processed and packaged at our shop in Palmer Lake, Colorado. Every item is inspected and packaged using protective materials tailored for musical instruments, tube electronics, and accessories.
Available shipping options and applicable charges are shown during checkout before payment.
Estimated delivery timelines depend on destination and the carrier method selected during checkout. Available options will be displayed during checkout before completing your order.
Tracking information is provided when available for the selected shipping service. Once your order has dispatched, you will receive a notification with your tracking details to follow your package.
Guitars, tube amplifiers, speaker cabinets, and high-value orders receive specialized handling and packaging, and may require signature confirmation upon delivery to protect your purchase.
If an order arrives damaged in transit, please retain all original packaging materials and outer shipping cartons, and contact us promptly through our Contact page or by phone at +1 719-351-2193 so we can assist.
Have questions regarding our policies or your order? Contact our workshop team:
Bill's Tube Amp Repair & Mods
232 Park St
Palmer Lake, CO 80133
United States
Phone: +1 719-351-2193