CUSTOMER CARE
Returns & Refunds
We want your order from Bill's Tube Amp Repair & Mods to arrive as expected. If you need to request a return, review the information below and contact us before sending the item back.
30-Day Return Window
Return requests must be initiated within 30 days of delivery.
Return Eligibility
To be eligible for a return, returned products should be:
- in original condition
- returned with included accessories/manuals where applicable
- securely packaged
- free from damage or modification caused after delivery
How to Start a Return
1. Contact Us
Contact Bill's Tube Amp Repair & Mods before sending anything back.
2. Receive Return Instructions
We will provide the appropriate return instructions and applicable return-shipping information.
3. Send the Item
Package the item securely and follow the provided instructions.
Refunds
Once an eligible return is received and inspected, approved refunds are issued to the original payment method.
Damaged / Incorrect Orders
If an order arrives damaged or the wrong item was received, contact us promptly through the Contact page with the order details.
Non-Returnable Items
Eligibility may depend on the condition of the returned item and applicable store policy.
Contact
Bill's Tube Amp Repair & Mods
232 Park St
Palmer Lake, CO 80133
United States
Phone: +1 719-351-2193